Shipping policy

Last updated: October 16, 2026

CardcLub is operated by HONGDIAN GLOBALLZL LIMITED. Orders are fulfilled and dispatched after processing.

1. Processing time

We aim to process and dispatch in-stock orders within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. If an item requires additional handling or is temporarily unavailable, we will contact you using the details provided with your order.

2. Delivery estimates

Delivery estimates are provided in good faith and begin after dispatch. Standard international delivery to the United States, United Kingdom and Netherlands normally takes approximately 7–15 business days. Express delivery, where offered at checkout, may arrive sooner. Actual delivery times can vary because of carrier capacity, customs processing, destination, weather and other events outside our control.

3. Shipping rates

Available shipping methods and the final charge are displayed at checkout before payment. Standard shipping is 10 in the checkout currency for eligible delivery destinations, or free when the merchandise subtotal after discounts reaches 69.90 in that same currency. The current store markets settle in USD for the United States, GBP for the United Kingdom, and EUR for the Netherlands and other enabled European destinations. These are fixed nominal local-market amounts, not exchange-rate conversions. Express shipping, where available, is shown separately at checkout. Ordinary store carts and the separate mystery gift-box app have separate subtotals and shipping thresholds; they are not combined.

4. Tracking and delivery

Where tracking is available, we will send tracking details after dispatch. Please provide a complete and accurate delivery address. We are not responsible for delays, failed deliveries or additional charges caused by an incorrect address, an unavailable recipient, or a carrier's required customs information. Contact us promptly if you need an address correction; we cannot guarantee changes after an order has entered fulfillment.

5. Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees imposed by the destination country. Unless the checkout expressly states otherwise, these charges are the customer's responsibility and are not included in the item price or shipping fee. Customs delays are outside our control.

6. Delays, loss or damage

If your order is materially delayed, please contact us and we will investigate with the carrier. If a package arrives damaged, incomplete or appears lost, contact us within 7 calendar days of the delivery date (or expected delivery date for a missing package) with your order number and clear photos where applicable. This does not limit any mandatory consumer rights.

7. Contact us

For delivery questions, contact support@cardc-lub.com. Our business address is: HONGDIAN GLOBALLZL LIMITED, Room A27, 24/F, Hyde Centre, Prince Industrial Building, 706 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong.