Find answers about CardcLub pop-up cards, shipping, and order support. For a question about a specific design, email support@cardc-lub.com with its name or SKU.
About the cards
What is a pop-up greeting card?
A pop-up card uses folds and shaped paper layers to create a dimensional design. The construction varies: a layered cake, fold-out garden, or paper vehicle can open and display differently. Check the product gallery for the design you are considering.
Are the flowers, cakes, and animals separate gifts?
They are parts of the illustrated paper design. A floral card is a paper greeting card, not a fresh-flower delivery; a cake design does not include an edible cake.
Where do I write my message?
Writing areas and inserts vary by design. Check the specific product information or ask us before ordering. Avoid writing directly on delicate cutouts.
Does every card include an envelope or need assembly?
Please confirm these details for the particular SKU. We do not assume the same contents or opening method for every design. Our 3D pop-up card buying guide helps with comparing price, delivery, dimensions, and SKU-specific details; the opening and care guide explains general handling.
Shipping and orders
Where do orders ship from?
Orders are dispatched after processing. We currently serve the United States, United Kingdom, and Netherlands through the store's available shipping options.
How long does delivery take?
Our shipping policy estimates 1–3 business days to process in-stock orders after confirmed payment, followed by approximately 7–15 business days for standard international delivery after dispatch. These are estimates, not guaranteed arrival dates; customs and carrier conditions can affect transit.
How much is shipping?
Available methods and the final charge appear at checkout before payment. See the Shipping & Delivery Policy for current rates and qualifying free-shipping conditions. Prices and delivery charges use the checkout currency for your delivery country: USD, GBP or EUR according to the enabled store market.
Do I need an account to browse?
No. You can browse the public catalog and product pages without signing in.
What if my order arrives damaged or incorrect?
Email us with your order number and clear photos so we can review the issue. The Returns & Refunds Policy explains the process and applicable conditions.
How can I request a return?
Contact us before sending an item back. Our policy allows return requests within 30 calendar days after delivery, subject to its conditions and your applicable consumer rights. We will provide the return instructions.