Refund policy

Last updated: October 13, 2026

We want you to enjoy your CardcLub order. This policy explains how to request a return, refund or replacement. It applies in addition to, and does not limit, mandatory consumer rights that apply in your country or region.

Special products: mystery gift boxes and greeting-card bundles

U.S. change-of-mind returns: The Apple-Shaped Christmas Gift Box and Christmas Advent Calendar Gift Box are paid mystery gift boxes containing randomly selected gifts. These gift boxes and their gift contents are not eligible for change-of-mind returns, including after the box has been opened. In a gift-box and greeting-card bundle, only eligible, unused, resaleable greeting cards may be requested for return within 30 calendar days of delivery, subject to the conditions in this policy.

Greeting-card refunds: For an approved return, we refund only the amount actually paid after discounts for the returned quantity of each SKU on its original order line. We do not use the standalone price, compare-at price, or an average across different order lines. Greeting cards shaped like gift boxes, baskets or bouquets remain greeting cards; their design alone does not make them excluded mystery gift boxes.

Published product-specific conditions: We may set and apply reasonable return conditions or change-of-mind exclusions for particular products when those conditions are clearly disclosed on the product page or before payment. We assess requests against the conditions disclosed when the order was placed and the condition of the returned goods. We do not apply newly added restrictions retroactively or reserve an unrestricted right to deny refunds.

Exceptions and statutory rights: These change-of-mind conditions do not exclude remedies for damaged, defective, incorrect or missing items, non-delivery, or any mandatory consumer rights. The UK and EU rights described in this policy take priority where applicable; describing a product as a mystery gift box or opening its packaging does not by itself remove those rights. Contact support@cardc-lub.com before sending back any item.

1. Return window

You may request a return within 30 calendar days after delivery. To start a return, contact support@cardc-lub.com with your order number, the item(s) you wish to return and the reason for the request. Please do not send an item back before we confirm the return instructions.

2. Return conditions

Items must be unused, in resaleable condition and returned with original packaging where reasonably possible. Authorized returns should be sent to: HONGDIAN GLOBALLZL LIMITED, Room A27, 24/F, Hyde Centre, Prince Industrial Building, 706 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong, unless we provide a different return address in writing for your order. Returns sent without authorization may be delayed or refused.

3. Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us within 7 calendar days of delivery with your order number and clear photos of the item and packaging. After review, we will offer an appropriate remedy, which may include a replacement, refund or other remedy required by applicable law. We cover reasonable return-shipping costs for confirmed faults or our fulfillment errors.

4. Change-of-mind returns and exchanges

For approved change-of-mind returns, the customer is responsible for return postage, any uninsured-loss risk during return transit, and any import or customs charges associated with the return. Exchanges are subject to stock availability. We recommend using a tracked shipping service.

5. Refund timing

Once we receive and inspect an authorized return, we will email you the outcome. Approved refunds are issued to the original payment method within 5 business days after approval. Your bank or payment provider may take additional time to post the credit. Original shipping charges are refunded only when an item is confirmed defective, incorrect, or where required by applicable law.

6. UK and EU consumer rights

For consumers in the United Kingdom and European Union, where a statutory right of withdrawal applies, you may cancel a distance purchase within 14 days after delivery without giving a reason. You must notify us of the cancellation within that period and return the goods in accordance with the return instructions. You are responsible for return postage unless the item is faulty, incorrect, or applicable law provides otherwise. This clause does not remove any statutory rights relating to non-conforming goods.

7. Contact us

For return, refund or exchange support, contact support@cardc-lub.com. Business address: HONGDIAN GLOBALLZL LIMITED, Room A27, 24/F, Hyde Centre, Prince Industrial Building, 706 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong.